Terms

Booking and Cancellation Terms

At Vault Valeting & Detailing Ltd, we bring professional vehicle care directly to you. To help your appointment run smoothly, safely and on time, please take a moment to read the information below before making your booking.

Where We Can Work

As a mobile valeting and detailing service, we can attend your home, workplace or another suitable agreed location. We need enough safe space around your vehicle to work without putting you, your vehicle, our team or others at risk. Unfortunately, we cannot carry out work where:

  • Your vehicle is parked on a main or heavily used road.
  • There is insufficient space to work safely around the vehicle.
  • The location presents a risk to our team, equipment or your vehicle.
  • The vehicle is in a pay-and-display car park where vehicle cleaning or commercial activity is restricted.
  • Permission is required and has not been obtained.

Apartment and private residential car parks may be suitable, provided detailing is permitted and we have sufficient safe working space.

Not sure whether your location is suitable?

Contact us before booking, and we'll be happy to advise.

Power & Access

Depending on the service booked, we may require access to a safe electricity supply. Where electricity is required, the connection point must be reasonably accessible and allow our equipment to be connected without creating a trip hazard or other safety risk.

Please also ensure your vehicle is accessible at the agreed appointment time.

Your Booking & Deposit

Your appointment is reserved specifically for you. A deposit may be required to secure your booking, with the amount depending on factors such as:

  • Service or package selected
  • Vehicle size
  • Vehicle condition
  • Location and travelling distance
  • Additional work requested

Your booking is not confirmed until the required deposit has been received and you have received confirmation from Vault Valeting & Detailing Ltd. If you need to change your appointment, please contact us as early as possible. We will always try to accommodate reasonable changes, subject to availability. Deposits may be non-refundable where an appointment is cancelled by the customer, subject to your statutory consumer rights.

Vehicle Condition

Every vehicle is different, so our advertised prices assume a reasonable level of soiling for the package selected. Additional charges may apply where significantly more time, labour or specialist treatment is required because of:

  • Excessive mud or dirt
  • Heavy pet hair
  • Sand
  • Significant staining
  • Food or drink contamination
  • Excessive rubbish or debris
  • Mould or biological contamination
  • Other unusually heavy soiling

We will not simply add unexpected charges to your bill. If additional work is required, we'll explain what needs doing and agree the additional price with you before that work begins. If your vehicle is particularly dirty, send us a few photographs to images@vaultvaletinganddetailing.co.uk before booking so we can recommend the right service and provide a more accurate price.

Before We Arrive

To help us get straight to work, please:

  • Make sure your vehicle is at the agreed location.
  • Provide sufficient safe working space around the vehicle.
  • Ensure any agreed power access is available.
  • Remove valuables and important personal belongings.
  • Remove child seats where you would like us to clean underneath them.
  • Make sure we have any necessary permission to work at the location.
  • Let us know beforehand about excessive pet hair, staining, mould or other unusual contamination.

Weather & Unexpected Events

As a mobile service, the Great British weather occasionally has other ideas! Heavy rain, strong winds, extreme temperatures or other unsafe conditions may mean that an appointment needs to be rearranged. Significant traffic disruption, road closures, vehicle breakdowns or other circumstances outside our reasonable control may also affect our arrival time. If this happens, we'll contact you as soon as possible and arrange an alternative appointment. If Vault Valeting & Detailing Ltd cancels an appointment and we're unable to offer a suitable alternative within a reasonable period, we'll refund any applicable deposit.

We're On Our Way

On the day of your appointment, we'll aim to keep you informed of our expected arrival. Please ensure your vehicle is accessible and ready for us when we arrive. Then you can leave the rest to Vault Valeting & Detailing Ltd.

Questions Before Booking?

If you're unsure about access, parking, your vehicle's condition or which detailing package is right for you, please get in touch before making your booking. We'd much rather answer a quick question beforehand than have an issue when we arrive.

VAULT VALETING & DETAILING LTD - Premium Vehicle Care. Delivered To You.